We will accept returns within 10 days of delivery.
Once the product is received, you have 10 days to contact us and request a return authorization. No return will be accepted or processed without a RETURN AUTHORIZATION.
The Item must be picked up or dropped off at the appropriate shipping company within 10 days of receiving the item. Shipping charges are non-refundable.
Refunds will be processed based on the original method of payment.
The unused item must be returned in its original condition and packaging. Delivery fees are non-refundable. Customers are responsible for any applicable delivery fees and return packaging. Items must be returned with original shipping method and packaging. For example: on skid, with pallet wrap and strapped (if necessary).
RECTANGLE TRIANGLE will provide a shipping charge based on the item being returned and pick location. Contact us at 1-844-RTHOME (1-844-778-4665) or at firstname.lastname@example.org
REQUESTING A RETURN AUTHORIZATION
If your merchandise arrives damaged, please contact us as soon as possible with a detailed description of the issue and a photos of the damaged item(s). This will allow our customer service team to identify the problem and offer a quick solution. If any boxes show signs of damage and/or if product sounds broken, make sure to indicate “damaged” on the POD before signing off on the delivery.
If no damage is evident on the packaging, please indicate “subject to inspection” on the POD at time of delivery.
Claims made to RECTANGLE TRIANGLES for goods damaged through freight will only be honored if the receiver indicated “damaged “or “subject to inspection” on the POD together with the signature.
Damages through shipping and/or manufacturing defects will be serviced by replacement components or, the item may be exchanged for the same product ONLY and new shipping charges will be waived.
RECTANGLE TRIANGLE reserves the right to request proper documentation including pictures of item(s) subject to claim.
To start your return process, get in touch immediately with our customer service team. They will set you up with everything you need for the return and issue you a RETURN AUTHORIZATION.
The returned item will be inspected within 72 hours of arriving at our warehouse. Once it has been determined the returned item(s) meets the “as-new” condition, that it is in its original exterior and internal packaging, we will process your return and issue a refund. If external packaging is missing, the return will not be accepted. If internal packaging material is missing, you may be charged an additional fee.
Please be advised that depending on your card issuer's policy, it may take up to 10 business days for your refund to appear on your credit statement.
RETURNS MUST BE IN AS NEW CONDITION
We are only able to accept returned product in “as-new” condition. Products with scratches, stains, damages, drilling, and/or other modifications cannot be returned.
CUSTOM ORDERS AND ADDITIONAL SERVICES
Custom orders and additional service fees paid are non-refundable.
This includes fees paid for in-room delivery, for assembly service, and for delivery and returns beyond our standard shipping zone.
Any RECTANGLE TRIANGLE products shipped outside of the contiguous United States and Canada are not covered by our return policy.
FINAL SALE ITEMS / OPEN BOX / CLOSEOUTS
All items sold as "Final Sale" at the time of transaction are not covered by our return policy.
However, they are still covered by our warranty policy and will be serviced as a regular product.
Our products carry a one-year warranty covering manufacturing defects. The warranty applies only to a household use of our products. The warranty does not cover regular wear and tear, accidents, discoloration due to exposure to light, misuse, negligence, abnormal use, commercial use, shrinkage or pilling of materials, and/or abusive wear.
Warranties cannot be transferred and/or extended to re-sold items.
The original receipt/proof of purchase is required for all claims.
If you are experiencing a warranty issue, please contact us as immediately. We will work to address the issue and ensure that the product is good as new. This may involve sending replacement parts, organizing repair services, or a complete replacement (at our discretion).